Our Mission

The mission of the OmbudService for Life & Health Insurance is to provide you, the Canadian consumer, with free, prompt and impartial assistance with your enquiries and complaints pertaining to your Canadian life and health insurance products and services, including life, disability, employee health benefits, travel, and  insurance investment products such as annuities and segregated funds. 

To achieve our mission we follow established Service Standards to guide our activities and processes. Click Here for our Service Standards.